Return & Refund Policy

Effective Date: January 1, 2025

At COMPANY_NAME, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may be eligible for a return or refund under the terms below.

30-Day Return Window

You may return most new, unopened items within 30 days of delivery for a full refund. Items must be returned in their original packaging with all accessories and tags attached.

Non-Returnable Items

• Personalized or custom-made products.
• Perishable goods (food, flowers, etc.).
• Downloadable software or digital content once accessed.
• Gift cards and vouchers.

How to Initiate a Return

1. Email our support team at support@company.com with your order number and reason for return.
2. Once approved, you will receive a return authorization and instructions.
3. Ship the item back using the carrier specified in your return instruction. Keep tracking information until your return is confirmed.

Refund Processing

Refunds are issued to the original payment method within 7–10 business days after we receive and inspect the returned item. Shipping charges (original and return) are refundable only when the return is a result of our error (e.g., wrong or defective item).

Exchanges

If you need a different size or color, we recommend returning the original item for a refund and placing a new order. In some cases we can offer an exchange — contact support to check availability.

Damaged or Defective Items 

If your item arrived damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will expedite a replacement or full refund at no additional cost to you.

Return Shipping Costs 

Unless otherwise stated, return shipping costs are the responsibility of the customer. We may provide a prepaid label for returns that are the result of our error.

Contact 

For return requests and questions, contact: support@company.com or call (123) 456-7890.